Reference

Legal terms for your erek-erek account

erek-erek sets out the Legal terms behind account access, wallet activity and policy requests in one clear place.

Local-law accessPhone verificationWallet policyData requests

Legal conditions for Indonesia access

erek-erek Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice explains the conditions that apply when you create, use or close an account with erek-erek. Access depends on local law, so you must check that your use is permitted where you are located and provide accurate account details during phone verification. We may

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ask you to confirm payment ownership before a wallet or bank transfer request is processed. The policy also covers account suspension when details conflict, access attempts appear unusual or required checks are incomplete. DANA, OVO, GoPay and QRIS appear as payment context only; each rail remains
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subject to its own provider rules. BCA, BRI, Mandiri and BNI transfers follow the bank instructions shown at the relevant account step. If a term is unclear, contact our support path before continuing.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT POLICY

Get help with Legal account questions

A clear contact path helps you resolve a Legal question without guessing which account step applies.

Account access If phone verification blocks your account, contact support from the account help path and state which Legal condition you need clarified. We use the registered phone detail to locate the request, while you should keep passwords, wallet PINs and one-time codes private.

Payment status For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, include the payment reference and date. We can explain the relevant policy step and ask for receipt details without requesting your wallet password or private security code.

Data request To ask for access, correction or removal of account data, use the support path attached to your registered account. Describe the requested change clearly; we may verify ownership before acting so another person cannot alter your Legal record.

DATA HANDLING

How we apply our Legal policy

Legal handling is practical: we connect each request to the account details needed to make a decision, then keep the request history for the period required for account administration and dispute handling.

Account data

We use account details such as your registered phone number to support verification, access checks and policy requests. Give us accurate information and tell support when a detail changes. We may ask for additional confirmation before changing ownership-related records.

Cookies

Cookies and similar device records can help keep an account session working and remember policy choices. You can review cookie controls in your browser. Turning them off may affect login continuity, so our support path can explain which setting relates to your request.

Account security

Phone verification is part of the account access process, and unusual sign-in activity may trigger an extra check. Use a private device session, protect your phone code and contact support if you no longer control the registered number.

Retention

We retain account and request records only as needed for account administration, payment checks, policy handling and dispute records. If you ask how long a particular record is kept, include the account reference so we can answer for that record.

Policy changes

When a Legal term changes, the current wording is the version you should read before using the account. We may ask you to acknowledge a material change at login. If a sentence affects your account, support can explain its practical meaning.

Request owner

We handle Legal requests through the account support path rather than through public messages. Include your registered phone number, request type and any relevant reference. We verify ownership first, then record the outcome so later questions can follow the same case.

Answers before you open an account

These Legal answers focus on the questions you may have before account access or when you need to challenge a policy decision. We keep the wording tied to actual account steps, local payment records and the support route. Where eligibility is discussed, access depends on local law and the conditions shown for your location.

Legal covers the terms for account access, data handling, payment checks, cookies, security and policy requests on erek-erek. Read the current wording before opening an account, complete phone verification accurately and use support if a condition is unclear or depends on local law.

Access depends on local law and the eligibility conditions shown for your location. If access is permitted, you still need accurate account details and phone verification. Do not use another person’s account or payment wallet, and ask support when your location status is uncertain.

Legal requires payment activity to match the account details and the payment provider’s rules. For DANA, OVO, GoPay and QRIS, keep the receipt or reference available if support asks for a status check. We do not request your wallet PIN or one-time code.

Use the account support path and state whether you need access, correction or removal of a data record. Include your registered phone number and the relevant detail, but not your password. We may verify account ownership before making a Legal record change.

Phone verification confirms the account access step, while unusual sign-in or payment activity may require another ownership check. Keep codes private and use a personal device session. If your registered number is lost, contact support and explain the access problem.

We keep account and policy-request records for as long as needed for account administration, payment checks and dispute handling. The period can depend on the record type. Ask support with your account reference if you need a record-specific explanation.

Contact support through the account help path and include the decision date, the affected account step and any reference shown to you. We can explain the policy basis, request further ownership checks where needed and record your question for follow-up.

Legal terms for your erek-erek account

Get help with Legal account questions

How we apply our Legal policy

Account data

Cookies

Account security

Retention

Policy changes

Request owner

Answers before you open an account

01 What does Legal mean on erek-erek?

02 Can I access erek-erek from Indonesia?

03 How does Legal affect DANA, OVO, GoPay and QRIS?

04 How can I request a change to my account data?

05 How are account security checks handled?

06 How long does erek-erek keep Legal records?

07 Where can I ask about a Legal decision?

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